Stuck?

Ask the tutor — that's what it's for, and you won't lose points for it.

The fastest ways in are the quick buttons above the chat: ✨ Check my work, Help me start, or Can I get a hint? The more of your thinking is on the whiteboard, the better the help gets — the tutor reads your work, not your mind. If you've missed twice, it'll usually offer to break the problem into smaller steps with you.

If the problem itself seems broken — it won't accept anything you write, or the screen is frozen — tell your teacher so they can flag it.

A few things to check:

1. Right button? Schools differ — some use Google, some Clever or ClassLink, some an email and password. See how do I sign in.
2. Right email? Password sign-in only works with the email your teacher put on the roster.
3. New account? You need a class code from your teacher — the login page has an I have a class code box.
4. Still stuck? Ask your teacher — they can see whether you're on the class roster.

Thinkverse needs an internet connection — it doesn't work offline.

If you're online and it still won't load, try Chrome or Safari on a computer or iPad, then tell your teacher if it keeps happening.