Thinkverse
Help for teachers
Teachers

Troubleshooting

Fix common problems and reach the support team.


Thinkverse works across a wide range of devices and browsers. For the best experience, use a desktop computer or iPad with Chrome or Safari.

If a student's screen is behaving strangely, a different browser is the fastest thing to try before escalating.


Thinkverse currently requires an internet connection. We're exploring options for offline access.

If students lose work when the connection drops, that's worth reporting — email support@thinkverse.co with the date, class, and roughly when it happened.


Email support@thinkverse.co. Including these gets you an answer faster:

  • The classroom and session involved
  • The student's name (or how they appear in your roster)
  • What you expected, and what happened instead
  • Roughly when it happened, and the device and browser used

Live support and 1:1 onboarding are included with your account.

Still need a hand?

Email the support team and we’ll get back to you, or book time with us to walk through it together.